Purchases and Payments
All purchases are subject to our pricing terms and any applicable fees. (Dmation World) accepts a few payment methods, like UPI, PayPal, or card transactions only. However, please note that refunds will not be provided for the product.
Non-Refund Policy
Welcome to the Dmation world. Please read this non-refund policy carefully before making a purchase.
Scope of Policy
- This Non-Refund Policy ("Policy") applies to all digital products listed or sold on Dmation World, including but not limited to 2D/3D models, animation, AR/VR content, game designs, mechanical models, textures, materials, fashion designs, and art (collectively, "Products").
No Refunds
- Due to the nature of digital products, all sales are final. Once you have gained access to the purchased products, we are unable to offer refunds or cancellations.
- By making a purchase, you agree to these terms.
Exceptions
In certain exceptional cases, we may consider a refund at our sole discretion. Such cases include, but are not limited to:
- Duplicate purchases.
- Failure to receive the product due to technical issues on our end.
To request a refund under these exceptional circumstances, please contact (dmationworld@gmail.com) with your order details, bill on the day of purchase and a description of the issue. Dmation World will review your request and notify you of our decision.
Transactions made to the seller (Lister).
- Payment from Buyer: Once a buyer purchases the product and the payment is processed, this might involve debit cards, online payment services like PayPal, or other methods.
- Processing Time: The platform will check the payment for a short period of (1-7 working days). The 7-day period is a buffer to account for any technical issues, such as delays caused by banking system problems or other unforeseen circumstances.
- Invoice Generation: After the payment is received, an invoice or bill is generated and sent to both the buyer and the seller. This serves as a receipt and confirms the details of the transaction.
- Transfer to Seller: Once the payment is cleared, Dmation World will transfer the funds to the seller's designated bank account or payment method.
Product Descriptions
- We strive to provide accurate and detailed descriptions, images, and information about the products available on our website.
- It is your responsibility to review this information carefully before making a purchase. If you have any questions or require additional information about a product, please contact us at info@dmationworld.com before completing your purchase.
Technical Issues
- If you experience any technical issues with the download or access to the purchased products, please contact Dmation World within 2 days of your purchase.
- Dmation World will make reasonable efforts to assist you in resolving any technical problems.
- If you encounter any problems with the product, kindly send us an email at dmationworld@gmail.com containing the relevant details regarding the issue. Dmation World will promptly address and rectify the problem, ensuring that the product is returned to you.
Product Issue Policy
If you encounter any issues with your purchased product, please inform Dmation World by sending an email to dmationworld@gmail.com within 2 days of the purchase date. Your email should include:
- A detailed description about the issue.
- A copy of the bill issued on the day of purchase.
We will address and resolve the issue promptly, and we will send the corrected file back to you. Please note that if you report the issue after the 2-day period, Dmation World will not be responsible for resolving it.
Amendments to Policy
- We reserve the right to modify or update this policy at any time. Any changes will be effective immediately upon posting on our website.
- It is your responsibility to review this policy periodically to ensure you are aware of any updates.
Contact Information
If you have any questions or concerns about this policy, please contact us at:
dmationworld@gmail.com
Or
+916395175319
Neshvilla Road
Chukkuwala, Dehradun
Pin # 248001
Uttarakhand, India