Privacy policy

DMATION WORLD

Privacy Policy

Effective Date: March 31, 2026 | Last Updated: March 31, 2026

1. Introduction

Dmation World ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use our Platform at www.dmationworld.com- a marketplace for buying, selling, and accessing digital models, 3D assets, and digital designs.

By using our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree to this policy, please refrain from using the Platform.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

Register for an account: full name, email address, username, and password.
Make a purchase: billing information, email address, and payment details (processed via secure third-party payment gateways).
List an asset for sale: asset details, descriptions, pricing, and any creator profile information.
Contact us for support: name, email address, and the content of your communications.

2.2 Information Collected Automatically

When you access the Platform, we may automatically collect certain technical and usage data, including:

IP address, browser type and version, operating system, and device information.
Pages viewed, time spent on pages, links clicked, and navigation patterns.
Referring URLs and search terms used to find our Platform.
Cookies, session identifiers, and similar tracking technologies (see Section 7 for details).

2.3 Transaction Data

We collect records of transactions conducted through the Platform, including purchase history, asset IDs, payment confirmation records, and delivery status.

3. How We Use Your Information

We use the information collected for the following purposes:

Account Management: To create, maintain, and manage your user account and profile.
Order Processing and Delivery: To process payments, deliver purchased digital assets to your email, and manage order records.
Customer Support: To respond to your queries, complaints, and technical support requests.
Platform Improvement: To analyse usage patterns, improve our features, and personalize your experience.
Communications: To send you transactional emails (such as order confirmations and delivery receipts), and, with your consent, marketing or promotional updates.
Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights and the rights of our users.
Fraud Prevention and Security: To detect, prevent, and respond to fraudulent activity, unauthorized access, or misuse of the Platform.

4. Legal Basis for Processing Your Data

Depending on your jurisdiction, we process your personal data on the following legal bases:

Contractual Necessity: Processing required to fulfil your purchase and deliver the requested assets.
Legitimate Interests: Improving the Platform, fraud prevention, and maintaining Platform security.
Consent: For optional communications such as marketing emails, where you have explicitly opted in.
Legal Obligation: Where processing is required to comply with applicable laws or judicial orders.

5. Sharing and Disclosure of Your Information

Dmation World does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Payment Processors: To securely process your transactions (e.g., Razorpay, Stripe, or equivalent gateways). These processors are bound by their own privacy and security standards.
Asset Creators/Sellers: Limited transactional information (such as confirmation of a completed purchase) may be shared with the relevant seller where necessary.
Service Providers: We may share data with third-party vendors who assist in operating the Platform (e.g., email delivery, hosting, analytics), strictly under data processing agreements.
Legal Requirements: We may disclose your information if required to do so by law, court order, or regulatory authority.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, with appropriate notice to you.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

Account data: Retained for the duration of your account and for up to 3 years following account deletion, for legal and dispute resolution purposes.
Transaction records: Retained for a minimum of 7 years in compliance with applicable financial and tax regulations.
Communication records: Retained for up to 2 years from the date of last contact.

Once data is no longer required, it is securely deleted or anonymized.

7. Cookies and Tracking Technologies

Dmation World uses cookies and similar technologies to enhance your experience on the Platform. These may include:

Essential Cookies: Required for the Platform to function correctly (e.g., session management, authentication).
Analytics Cookies: Used to understand how users interact with the Platform and improve functionality (e.g., Google Analytics).
Preference Cookies: Used to remember your settings and preferences.

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. By continuing to use the Platform, you consent to our use of cookies as described in this policy.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

Encryption of data in transit using SSL/TLS protocols.
Secure, access-controlled server environments.
Regular security assessments and vulnerability monitoring.
Restricted access to personal data within our organisation on a need-to-know basis.

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of information transmitted over the internet.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data, subject to applicable legal obligations.
Right to Restriction: Request that we restrict processing of your data in certain circumstances.
Right to Data Portability: Request transfer of your data to another service provider, where technically feasible.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
Right to Object: Object to certain types of processing, including direct marketing.

To exercise any of these rights, please contact us at info@dmationworld.com. We will respond to your request within 30 days. We may require identity verification before processing certain requests.

10. Children's Privacy

Dmation World is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete such data promptly. If you believe a minor has submitted data to us, please contact us at info@dmationworld.com.

11. International Data Transfers

If you access the Platform from outside India, please be aware that your information may be transferred to, stored, and processed in India or other countries where our servers or service providers are located. By using the Platform, you consent to such transfer, which may be subject to different privacy laws than those in your country of residence.

Where we transfer data internationally, we take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable law.

12. Third-Party Links and Services

The Platform may contain links to third-party websites, payment portals, or external tools. We are not responsible for the privacy practices of any third-party sites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the Platform.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Platform. When we do, we will revise the "Last Updated" date at the top of this document. For material changes, we may also notify you by email or through a prominent notice on the Platform.

We encourage you to review this Privacy Policy periodically. Your continued use of the Platform following any changes constitutes acceptance of the updated policy.